I would like to file a complaint regarding our lost UOB credit card case; we do know that we should safe guard our card, and we also have taken an immediate action to call-in & report regarding our lost card; but in this case; loosing a credit card should be different than loosing money; since a credit card should have at least some kind of "prevention" security being implemented; either by detecting un-usual usages of the card by checking that there are so many transactions has been done on such a short time; Number of failure charges attempted on the card; or sudden buoyant usages of the card overseas till become over limit on such a short period of time.
Basic Prevention Securities/Precautionary actions that should have been done:
The related Bank should be able to detect such un-usual transactions based on their security features or based on the Visa card security features; unless there aren't any security feature being implemented by the bank at all to prevent un-authorize/fraudulent usages for all credit cards they issued.
While Visa card Merchants have a frontline responsibility to prevent and detect credit card fraud by checking thoroughly regarding the signature validity and whether there are suspicious transactions happening, with customer fraudulently keep on trying to charge the credit card several times already after several failure transactions attempted; by calling or informing the related bank to check - at which the person can be apprehended immediately. The merchant should be more alert to possible fraudulent credit card transactions they received.
There are so many trial & error transactions being charged to the card; at which the bank should immediately double check with the customer to confirm whether all of these transactions are valid and really being done by the legitimate card owner; as a basic standard security procedure.
If there are no prevention/precautionary security at all; then loosing a Credit Card should basically the same as loosing money/cash and even worst than loosing an ATM card; which has at least a PIN security feature to prevent fraudulent usages of the ATM card.
Lucky P
UOB Bank Visa Platinum Card (Singapore) Owner
